Shipping policy
Shipping Policy
Thank you for shopping with Billow Beach.
We aim to provide you with a smooth and timely shipping experience. Here’s everything you need to know about our shipping process:
1. Shipping Methods and Costs
We offer free standard Australia Wide Shipping and Express Postage Australia wide $25aud.
Standard international orders varied based on location, ranging between $15 - $45
- Australia Wide Standard Shipping: Estimated delivery within [2-8 business days].
- Australia Wide Express Shipping: Estimated delivery within [1-4 business days].
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International Standard Shipping: Estimated delivery within [6-27 business days].
2. Processing Time
All orders are processed within [1-2 business days] of receipt. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped, along with a tracking number.
Please be patient with us as we are a small business with a young family with big dreams and your order is important to us. Any concerns please email Shakas directly at hello@billowbeach.com
3. Shipping Locations
We currently ship to addresses within Australia and aim to action as many international orders as possible. If for any reason we can not ship to your location, you will be contacted at the earlier convenience.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you have any issues tracking your order, please contact us for assistance.
5. Delivery Times
Estimated delivery times are provided at checkout and are based on the shipping method chosen and your location. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
6. Shipping Issues
If your order does not arrive within the expected time frame or if there are any issues with your shipment, please contact us at hello@billowbeach.com. We will work with you to resolve any shipping issues as quickly as possible.
7. Shipping Costs
Shipping costs may be calculated based on the shipping method selected and the destination of your order. In this case, any applicable shipping fees will be displayed at checkout.
8. Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us immediately. We will assist you in filing a claim with the carrier if necessary and work to resolve the issue. Please retain all packaging and documentation related to the damaged shipment for inspection.
Shipping Requirements Disclaimer
To ensure a smooth delivery process, please provide accurate shipping information and keep an eye on tracking updates. We are not responsible for lost or delayed shipments due to incorrect addresses or failure to receive the package.
Wear and Tear Disclaimer
Please note that any damage resulting from improper use of the bag and its pockets, or failure to follow care instructions, will not be eligible for a refund or replacement. It is important to use the product as intended to avoid any issues.
9. Returns and Exchanges
For information on returning or exchanging your beach bag, please refer to our [Return and Refund Policy].
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us at:
- Email: hello@billowbeach.com
- Address: Brisbane - Address provided upon reasonable request
Our shipping methods and policy may change, thank you for your support.